Authentication Errors

There are different authentication errors that may occur during execution. They all point to an incorrect value in the Test Target.

Error: Authentication Error: {“errorCode”:”GTW-ERROR-001″, “message”:”appkey not found in Header or it’s not correct.”}

Resolution: Enter a correct App Key in Test Target. You can generate a new App Key by navigating to Application Setup > Common Setup > My Apps. Click Add to create an App Key. Enter a Name, and select all Products, then click Save. You will be navigated back to the My Apps screen. Selected the newly created App Key, and click Details. Copy the App Key value to use in the Test Target.

Error: Authentication Error: {“error_description”:”Client authentication failed”,”error”:”invalid_client”}

Resolution: Enter a correct Client ID and/or Client Secret. These values can be provided by UKG project team.

Error: Authentication Error: {“error_description”:”Internal Server Error (500) – Missing requirements”, “error”:”server_error”}

Resolution: The Superuser’s password is set to expire. i.e., if you login as the superuser, you will be directed to a password page, reminding you that the password will expire in X days. This prompt causes the superuser’s authentication via API to fail. Reset the superuser’s password and update it in the Test Target.

Error: Authentication Error: {“error_description”:”Resource owner authentication failed”,”error”:”invalid_grant”}

Resolution: The Superuser’s username and/or password is incorrect. Ensure you have the correct values in the Test Target.